Privacy Policy

Last Updated: August 11, 2026

This Privacy Policy describes how royal-fell collects, uses, and protects your personal information when you visit our website or use our services. We are committed to safeguarding your privacy and ensuring transparency in our data practices.

1. Information We Collect

1.1 Information You Provide

When you contact us or request our services, we may collect:

• Name and contact details (email address, postal address)
• Property information (location, type, roof specifications)
• Energy consumption data when provided
• Communication preferences
• Any other information you choose to provide in forms or correspondence

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website or search terms
• Device information and operating system

2. How We Use Your Information

We use collected information for the following purposes:

• Providing solar energy consultations and proposals
• Processing service requests and installations
• Communicating about appointments, project updates, and maintenance
• Improving our website and service offerings
• Sending relevant information about solar energy solutions (with your consent)
• Complying with legal obligations and responding to inquiries

3. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share information only in these circumstances:

• With service providers who assist in business operations (installation teams, equipment suppliers)
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of our clients
• With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure server infrastructure with encryption
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates
• Staff training on data protection practices

While we strive to protect your information, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but continuously work to maintain industry-standard protections.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to processing of your information for certain purposes
• Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at [email protected]. We will respond to your request within 30 days.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and analyze site usage. You can manage cookie preferences through your browser settings. For more details, see our Cookie Policy.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

royal-fell
45 Greenway Circuit, Brisbane QLD 4000
Email: [email protected]