GDPR Compliance

Last Updated: August 11, 2026

This page outlines our commitment to the General Data Protection Regulation (GDPR) and explains how we protect the personal data of individuals in the European Economic Area (EEA) and other regions with similar data protection laws.

1. Data Controller Information

royal-fell acts as the data controller for personal information collected through our website and services. We are responsible for ensuring that your personal data is processed lawfully, fairly, and transparently.

Data Controller: royal-fell
Address: 45 Greenway Circuit, Brisbane QLD 4000, Australia
Contact: [email protected]

2. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes (e.g., marketing communications)
• Contract: Processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
• Legal Obligation: Processing is necessary to comply with legal requirements
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms

3. Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

3.1 Right to Access

You can request confirmation of whether we process your personal data and obtain a copy of that data. This allows you to understand what information we hold and verify that we are processing it lawfully.

3.2 Right to Rectification

You can request correction of inaccurate or incomplete personal data we hold about you. We will make reasonable efforts to update our records promptly.

3.3 Right to Erasure

Also known as the "right to be forgotten," you can request deletion of your personal data in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or if you withdraw consent.

3.4 Right to Restrict Processing

You can request that we limit how we use your personal data in specific situations, such as while we verify the accuracy of disputed data.

3.5 Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.

3.6 Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes. We will cease processing unless we have compelling legitimate grounds that override your interests.

3.7 Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Service delivery and contract fulfillment
• Legal, accounting, or reporting requirements
• Dispute resolution and enforcement of agreements

When personal data is no longer required, we securely delete or anonymize it in accordance with our data retention schedule and applicable laws.

5. International Data Transfers

As we operate in Australia, your personal data may be transferred to and processed in locations outside the EEA. When such transfers occur, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the European Commission
• Transfers to countries with adequacy decisions
• Other legally approved transfer mechanisms

6. Data Security Measures

We implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and data breach procedures

7. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights and freedoms, we will:

• Notify the relevant supervisory authority within 72 hours of becoming aware of the breach
• Inform affected individuals without undue delay if the breach poses a high risk
• Provide details of the breach, its likely consequences, and measures taken to address it

8. Third-Party Processing

When we engage third parties to process personal data on our behalf, we ensure they:

• Process data only according to our documented instructions
• Implement appropriate security measures
• Assist us in meeting our GDPR obligations
• Delete or return data upon termination of services

9. Children's Data

Our services are not directed to children under 16 years of age. We do not knowingly collect or process personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. Cookies and Tracking

Our website uses cookies and similar technologies. You can manage your cookie preferences and withdraw consent at any time. For detailed information, please see our Cookie Policy.

11. Supervisory Authority

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. For EEA residents, you can find your local supervisory authority through the European Data Protection Board website.

12. Updates to This Policy

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website, and the "Last Updated" date will be revised accordingly.

13. Contact Information

For questions about GDPR compliance or to exercise your rights, please contact:

royal-fell
45 Greenway Circuit, Brisbane QLD 4000
Email: [email protected]